Staff members in the outreach department have been beyond busy providing services to patrons in our community. In a nutshell, we are into our third phase of the the Jump Start reading program. We are excited to report that parents are understanding the importance of reading to their children at an early age and they are reading to their children at home. Library by Mail has 136 regular patrons and three community deposit collections. Six volunteers or "actioneers" as we affectionately call them, deliver books to partons home. Our Read to Me, Charlotte website is live with family literacy activities. Refugee families participate in pre-literacy programs and school age program that provide literacy skill to help students prepare and be successful in school. There are four Amigo's sites in our library locations offering free tutoring to students who speak English as a second language. We are also providing programs to adults in Spanish and English, which focus on literacy and job searching opportunities. These programs take place at senior nutrition sites, adult day cares and jails. Staff also work in the community to provide literacy programs to children with special needs. If you know a population that cannot take advantage of library services and resources, please contact Charlotte Mecklenburg Library's Outreach department at 704.416.0552.